Caregivers' satisfaction with physiotherapy services at a cerebral palsy clinic in Kampala, Uganda
Introduction: The evaluation of satisfaction with health care service provision is important when trying to
provide quality care. Satisfaction with service provision has been found to be related to the expectations prior to
receiving the service and the actual experience of the service.
Objectives: To explore the expectations and satisfaction that caregivers of children with cerebral palsy have
when they attend physiotherapy services.
Methods: A qualitative study using two focus groups. A semi-structured interview guide was used to facilitate
the focus group discussions. Data was collected and thematic analysis was undertaken
Participants: Nine caregivers, five mother, three grand mothers and one grandfather, participated in the focus
Setting: A cerebral palsy clinic in Kampala, Uganda.
Intervention: No intervention but an interview schedule was used to obtain information.
Results: The caregivers were satisfied with seeing an improvement in the children's abilities, the outcome of the
home programme and the assistive devices. Not all the caregivers were satisfied with the knowledge they had
gained and the development of their skills. Caregivers were dissatisfied with regards to communication with the
Conclusion: Physiotherapy plays an important role in the improvement of cerebral palsy children's physical
abilities and knowledge given to caregivers but physiotherapists need to improve in their communication skills.
Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.